Terms and Conditions

Terms and Conditions

 A deposit is required on placing an order. No work will be carried out or materials bought before this is received.  The deposit will be between 25% and 50% of the order cost, and will change depending on the price of the materials required. The remaining balance will usually be paid, either when the order is completed or as a payment plan.

All deposits paid are non-refundable if the order is cancelled by the client.

Once materials are chosen and bought following payment of deposit they cannot be changed unless the client pays for the replacement materials.

Design features and styles can always be changed throughout the making process but please be aware that this can affect the price of the item if anything needs to be added.  Please be aware that prices reflect the amount of work that goes into creating a bespoke item.

All consultation appointments will be held at Sarah Jackson Designs HQ as standard. Off site appointments are possible but there will be a charge to cover fuel costs and they must be agreed on before the order is placed.   If you are having trouble arriving on time for your appointment please let me know either by text, phone or email as I often have other commitments on the same day.

All items must be paid for in full before they are taken away.  Payments can be made by cash, cheque or internet bank transfer.